1Who We Are
pkbet is an online sports betting and gaming platform operating at pkbet-bangla.com, serving players based in Pakistan. In this Privacy Policy, "pkbet", "we", "us", and "our" refer to the operator of the pkbet platform. "You" and "your" refer to any person who visits the pkbet website, registers a player account, or uses any of pkbet's services.
pkbet is the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and methods of processing your personal data and are responsible for ensuring that processing is lawful, fair, and transparent.
This Privacy Policy applies to all personal data collected through the pkbet website, any mobile-optimised interface, email communications, and customer support interactions. It should be read alongside our Terms and Conditions and Responsible Gaming pages, which together form the full legal framework governing your use of pkbet.
2Personal Data We Collect
pkbet collects only the personal data that is genuinely necessary to operate your account, process transactions, meet legal obligations, and protect the security of the platform. We do not collect data for the sake of collecting it. Below is a complete breakdown of every category of personal data pkbet may hold about you.
Identity & Contact Data
Full legal name (as it appears on your CNIC), Pakistani CNIC number, date of birth, residential address, email address, and Pakistani mobile phone number. This data is required to create and verify your pkbet account.
Financial & Payment Data
Easypaisa or JazzCash mobile wallet number, NayaPay or SadaPay account reference, bank account IBAN (for IBFT transfers), and Visa/Mastercard card details (card number, expiry, and billing address — full card numbers are never stored by pkbet; only a masked reference is retained after tokenisation by our payment processor). Complete records of all deposits, withdrawals, and transaction histories on your pkbet account.
Betting & Gaming Activity Data
All bets placed, games played, amounts staked, odds accepted, outcomes, winnings, and the complete history of your activity across all pkbet products including sports betting, live casino, virtual sports, crash games, roulette, and ludo games. This data is retained for account management, dispute resolution, and responsible gaming monitoring purposes.
Technical & Device Data
IP address, device type and model, operating system, browser type and version, session timestamps, login history, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation — for example, identifying unusual login locations that may indicate unauthorised account access.
Communications Data
Records of all communications between you and pkbet support — including emails, live chat transcripts, and complaint records. These are retained to ensure continuity of service, resolve disputes, and train our support team.
All gaming activity on pkbet — from Teen Patti to roulette to sports betting — is recorded securely and retained only for as long as legally necessary.
3How We Collect Your Data
pkbet collects your personal data through the following channels. We do not collect data from sources other than those listed below without notifying you.
Account Registration: You provide identity and contact data directly when creating your pkbet account.
Payment Transactions: Financial data is collected when you make a deposit or request a withdrawal.
Platform Usage: Betting, gaming, and browsing activity is automatically logged when you use pkbet.
Support Interactions: Communications data is collected when you contact our support team.
Cookies & Tracking: Technical data is collected automatically via cookies and server logs when you visit pkbet.
Third-Party Verification: Identity verification providers may confirm your identity details against official records as part of KYC compliance.
4Why We Use Your Personal Data
pkbet processes your personal data only for specific, documented purposes. We do not use your data for purposes you would not reasonably expect. The table below sets out each processing purpose and the legal basis on which pkbet relies.
| Purpose |
Data Used |
Legal Basis |
| Account creation and management | Identity, contact | Contract performance |
| Age and identity verification (KYC) | Identity, CNIC | Legal obligation |
| Processing deposits and withdrawals | Financial, payment | Contract performance |
| Fraud and money laundering prevention | Identity, financial, technical | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Betting activity, financial | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communications, account | Contract performance |
| Platform security and abuse prevention | Technical, device | Legitimate interest |
| Service improvement and analytics | Betting activity, technical | Legitimate interest |
| Marketing communications (opted-in only) | Contact, preferences | Consent |
| Regulatory reporting and compliance | Identity, financial, betting | Legal obligation |
pkbet does not use your data for automated decision-making that produces significant legal or similarly significant effects without human review.
5Who We Share Your Data With
pkbet does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or marketing networks. The only parties who receive your personal data are those directly involved in operating your pkbet account and fulfilling our legal obligations.
Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and our bank card processing partner receive only the data necessary to process your specific deposit or withdrawal — typically your wallet number, transaction amount, and a transaction reference. These processors are contractually bound to use your data only for payment processing.
Identity Verification (KYC) Providers: A licensed third-party KYC provider verifies your identity by checking the details you provide against official databases. Only the data required for verification (name, CNIC number, date of birth) is shared, and only for this specific purpose.
Fraud Prevention Services: pkbet uses a fraud detection service to identify suspicious account activity. Technical data (IP address, device fingerprint, login patterns) is shared for this purpose. This protects both pkbet and honest players from fraudulent activity.
Regulatory and Legal Authorities: pkbet may be legally required to disclose personal data to regulators, law enforcement agencies, or courts in response to lawful requests. pkbet will inform you of any such disclosure where permitted by law.
All third-party service providers who receive your data are subject to contractual data processing agreements that restrict them from using your data for any purpose beyond the specific service they provide to pkbet.
Whether you are betting on PSL or Premier League football, pkbet protects your account data with the same rigorous security standards across every product.
6How Long We Keep Your Data
pkbet retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The retention periods below reflect both operational necessity and regulatory requirements imposed on licensed betting operators.
Account Data: Retained for the lifetime of your account plus 5 years after account closure — to allow for dispute resolution, regulatory review, and responsible gaming follow-up.
Financial & Transaction Records: Retained for 7 years after each transaction — a standard regulatory and anti-money laundering requirement for financial service providers.
Support Communications: Retained for 3 years after the conversation closes — to allow dispute reopening and support quality review.
Technical & Device Data: Retained for 13 months on a rolling basis — sufficient for fraud analysis and security review without holding unnecessary historical records.
When data reaches the end of its retention period, it is permanently deleted or anonymised in a way that means it can no longer be linked back to you as an individual. pkbet conducts scheduled data purges to ensure retention periods are actively enforced, not just written in a policy document.
7How We Keep Your Data Secure
pkbet takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Below is an honest account of the security measures in place — not a generic list of buzzwords.
All data transmitted between your device and pkbet is encrypted using 256-bit TLS (Transport Layer Security). Data stored on pkbet servers — including your personal details and payment records — is encrypted at rest. This means that even if server storage were somehow accessed without authorisation, the data would be unreadable without the encryption keys, which are stored separately with strict access controls.
Access to pkbet's internal systems is restricted by role-based access controls — staff can only access the data necessary for their specific function. Two-factor authentication (2FA) is mandatory for all internal system access and is available (strongly recommended) for all player accounts. Privileged access is logged, monitored, and reviewed regularly.
pkbet undergoes regular independent security audits and penetration tests. These assessments are conducted by external security specialists and cover the web platform, APIs, payment integrations, and internal access systems. Identified vulnerabilities are remediated according to a documented priority schedule.
In the event of a data breach that poses a risk to your personal data, pkbet will notify affected players via their registered email address as quickly as possible — and in any case within 72 hours of becoming aware of the breach. The notification will describe what data was affected, what happened, what pkbet has done in response, and what steps you can take to protect yourself.
8Cookies and Tracking Technologies
pkbet uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use the site. We use only the categories of cookies described below. We do not use advertising tracking cookies or sell cookie data to any third party.
Essential Cookies
Required for pkbet to function. These include session cookies that keep you logged in, security tokens that protect against cross-site attacks, and cookies that remember your cookie preferences. These cannot be disabled without breaking core platform functionality.
Analytics Cookies
Optional cookies that help pkbet understand how players navigate the site — which pages are visited most, where players spend time, and where they encounter difficulties. This helps us improve the platform. These can be declined without affecting your use of pkbet.
You can manage cookie preferences in your browser settings. Clearing cookies will log you out of your pkbet session. pkbet does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts.
9Your Privacy Rights
As a pkbet player you have the following rights over your personal data. These are genuine, exercisable rights — not a list included for legal formality. Contact our support team at support@pkbet-bangla.com to exercise any of them.
Right to Access
Request a complete copy of all personal data pkbet holds about you. We will provide this within 30 days of your verified request.
Right to Correction
Ask us to correct any inaccurate personal data we hold about you. For example, a misspelled name or an outdated address.
Right to Deletion
Request deletion of your personal data. Note: we may be required to retain certain data for regulatory compliance even after account closure.
Right to Restriction
Ask us to stop processing your data in certain ways while a dispute or review is ongoing, without requesting deletion.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Right to Object
Object to processing based on legitimate interests (including marketing). We will stop unless we can demonstrate compelling grounds that override your interests.
To exercise any of these rights, email support@pkbet-bangla.com with the subject line "Privacy Request" and specify which right you are exercising. We will verify your identity before processing the request and respond within 30 days. If your request is complex, we may extend this period by a further 30 days with notice.
10Children's Privacy
pkbet's services are strictly for adults aged 18 and over. pkbet does not knowingly collect personal data from anyone under 18. If we discover that a person under 18 has registered an account, we will immediately close the account, delete all associated personal data (except data required for compliance purposes), and return any deposited funds at our discretion.
If you believe a person under 18 has registered on pkbet using false information, please contact us immediately at support@pkbet-bangla.com. pkbet will prioritise the investigation and take immediate action to protect the minor involved.
11International Data Transfers
pkbet's primary operations serve Pakistani players and the majority of data processing occurs within the operating jurisdiction. Some of our third-party service providers — particularly cloud hosting and security providers — may process data in other jurisdictions.
Where personal data is transferred outside Pakistan to a third-party service provider, pkbet ensures that appropriate safeguards are in place — including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those applied by pkbet. We do not transfer data to any party that cannot provide adequate protection guarantees.
12Changes to This Privacy Policy
pkbet may update this Privacy Policy to reflect changes in our data practices, new legal requirements, or new services we introduce. The most current version is always available at pkbet-bangla.com/privacy-policy with the "Last Updated" date shown at the top of the page.
When we make material changes — for example, if we start processing a new category of personal data, or change how long we retain information — we will notify registered players by email using the address on file. Minor clarifications that do not affect your rights or our data practices will be updated on the page without a separate notification. Your continued use of pkbet following a change constitutes acceptance of the updated policy.
13Contact Us & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how pkbet has handled your personal data, please contact us using the details below.
Email: support@pkbet-bangla.com
Subject Line: "Privacy Request" or "Privacy Complaint"
Response Time: Within 30 days of receiving your verified request
Support Hours: 24 hours a day, 7 days a week
pkbet treats privacy complaints seriously. If you submit a complaint, it will be reviewed by a designated privacy point of contact — not an automated system. You will receive an acknowledgement within 2 business days and a substantive response within 30 days. If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
